Frequently Asked Questions
We've tried to answer most of your questions here! 😄
📦 Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
⌛ How long will it take to receive my order?
Your order should ship out within 24-48 hours and take no longer than 3-4 days to arrive!
You should receive a tracking number with your order within 24 hours.
🚚 How do returns work?
Your lights can be returned within 60 days of arriving if they are in the original undamaged box and are in a resalable condition.
We charge nothing for this. Once we verify your purchase, we'll send you a prepaid shipping label and refund you the full amount as soon we verify the return!
And you won't be hit with any hidden restocking fees!
See our full return policy for more information or access our return portal here.
🌏 Do you ship internationally?
As of right now our products are only 120V/60Hz and thus we only ship domestically within the US.
We're also working on getting Canada in the mix!
And expanding internationally is on the roadmap!
💡 About Sunsy Shine
Below are some common questions about Shine
What are the benefits of using sunlight mimicking light bulbs?
Shine bulbs mimic the Sun, offering benefits like:
- A healthier, more aligned circadian rhythm
- Reduced eye strain and fatigue with flicker-free, even-spectrum light
- Improved mood, energy, and sleep quality
- Natural-looking skin tone thanks to balanced red and blue light
Does Shine emit UV or infrared light?
Shine bulbs don’t emit UV or infrared light—you’ll still need the Sun for those! Our focus is on visible light because adding UV or IR would make the lights dim and less effective for everyday use.
Can these bulbs help with seasonal depression or fatigue?
Shine bulbs don’t replace medical light therapy devices but can support better mood, energy, and circadian alignment by mimicking natural sunlight.
📖 How to Use Shine Lights
How do you use Sunsy Shine lights?
Use Shine bulbs just like any other light bulb!
- 4000K & 5700K: Best for mornings and daytime as they emit energizing short-wavelength light.
- 2700K: Ideal for evenings with its warmer, low-blue spectrum.
Are these lights dimmable?
Yes! Shine bulbs work with most dimmers, giving you adjustable brightness without flicker.
Are Shine bulbs safe for sensitive eyes?
Yes! Shine bulbs are designed with flicker-free and evenly balanced light, making them gentle on sensitive eyes.
🔧 Technology & Features
What does "flicker-free" mean?
Flicker-free means Shine bulbs maintain steady light with <1% flicker. Many lights (including LEDs and incandescents) flicker invisibly as they convert AC power, which can strain your eyes and brain.
Shine bulbs use high-quality drivers to produce smooth, steady brightness—just like the Sun—reducing headaches, fatigue, and eye strain.
Why do Sunsy Shine lights cost more than regular lights?
Shine bulbs use premium materials: thick aluminum, thermal potting silicone, advanced SunLike diodes, and flicker-free dimmable drivers. This quality ensures healthy, long-lasting light—but yes, it costs more! 😊
I thought incandescent lights were the healthiest?
Incandescent bulbs have a full spectrum, but they come with downsides:
- Flicker: 7% flicker—7000% more than Shine bulbs!
- Color: Warm 2700K light lacks short wavelengths needed for daytime energy and circadian regulation.
- Efficiency: Most energy becomes heat, making them far less efficient than LEDs.
For evening use, incandescents are fine, but Shine bulbs (4000K or 5700K) are better for daytime health.
What makes Sunsy different from other "daylight" bulbs?
Unlike most "daylight" LEDs, Shine bulbs mimic the Sun’s full visible spectrum with no flicker, no harsh blue spikes, and natural, energizing light.